Patient Policies
Patient care:
Our practice offers holistic healthcare for our patients - that is, care which responds not only to the presenting medical condition but also its long term history and its psycho-social context. The practice encourages patients to develop an ongoing relationship with their GP so that discrete health care events are experienced by the patient as coherent and connected and consistent with the patient's medical needs. Research shows that many health problems are related to diet and lifestyle choices. Our doctors therefore, as a matter of course, raise the matters with patients and recommend responses.
Care Plans:
Chronic disease (such as cardiovascular disease, cancer, diabetes, asthma and arthritis) accounts for around 80% of the total burden of illness in Australia. Chronic illnesses can compromise quality of life and lead to gradual deterioration of health. An option for patients with chronic disease is preparation of a Care Plan. Care Plans drawn up by our doctors typically include a detailed overview of the patient's health history and treatment; and identify treatment objectives and methods, patient self-care options and the identity of other health professionals involved in their care. These health summaries can be retained by the patient for presentation at hospital or to other health professionals.
Patient Recalls:
The Practice offers a recall system to provide systematic preventative care and early case detection. Patients who do not wish to be involved in this system should advise their doctor.
Home visits:
Home visits and Nursing home visits are available for patients of the practice who may not be able to come to the practice premises due to chronic conditions or disability. These patients are asked to contact the practice during normal working hours to arrange home visits.
Privacy:
Our practice maintains strict controls on access to patient medical records. If you would like to know more, please discuss the matter with your doctor or ask the receptionist for a copy of our policy statement on privacy. All staff within our premises are also obliged to sign confidentiality agreements.
Your Rights:
Patients are encouraged to discuss any problem about treatment with their doctor or any other member of staff. If a patient feels he or she is unable to resolve the problem within the practice, the patient can also make a complaint at the State Health Care Complaints Commision by visiting their website at www.hccc.nsw.gov.au
Patient care:
Our practice offers holistic healthcare for our patients - that is, care which responds not only to the presenting medical condition but also its long term history and its psycho-social context. The practice encourages patients to develop an ongoing relationship with their GP so that discrete health care events are experienced by the patient as coherent and connected and consistent with the patient's medical needs. Research shows that many health problems are related to diet and lifestyle choices. Our doctors therefore, as a matter of course, raise the matters with patients and recommend responses.
Care Plans:
Chronic disease (such as cardiovascular disease, cancer, diabetes, asthma and arthritis) accounts for around 80% of the total burden of illness in Australia. Chronic illnesses can compromise quality of life and lead to gradual deterioration of health. An option for patients with chronic disease is preparation of a Care Plan. Care Plans drawn up by our doctors typically include a detailed overview of the patient's health history and treatment; and identify treatment objectives and methods, patient self-care options and the identity of other health professionals involved in their care. These health summaries can be retained by the patient for presentation at hospital or to other health professionals.
Patient Recalls:
The Practice offers a recall system to provide systematic preventative care and early case detection. Patients who do not wish to be involved in this system should advise their doctor.
Home visits:
Home visits and Nursing home visits are available for patients of the practice who may not be able to come to the practice premises due to chronic conditions or disability. These patients are asked to contact the practice during normal working hours to arrange home visits.
Privacy:
Our practice maintains strict controls on access to patient medical records. If you would like to know more, please discuss the matter with your doctor or ask the receptionist for a copy of our policy statement on privacy. All staff within our premises are also obliged to sign confidentiality agreements.
Your Rights:
Patients are encouraged to discuss any problem about treatment with their doctor or any other member of staff. If a patient feels he or she is unable to resolve the problem within the practice, the patient can also make a complaint at the State Health Care Complaints Commision by visiting their website at www.hccc.nsw.gov.au
