Murrumbateman Pharmacy & Medical is located on Hercules Street in the village shopping precinct . Our practice is co-located with the Pharmacy and Community Postal Agency.
Our doctors are very capable and compassionate health professionals. We thrive on providing the best care possible to our patients.
Consultations:
Consultations are by appointment with the patient’s regular doctor. We see the development of continuing doctor and patient relationships as an essential part of effective positive treatment. If the patient’s regular doctor is not available within the time desired our receptionist will offer the patient an appointment with an alternate doctor who may be available.
Our doctors strive to give patients as much time as they need. Often the presenting medical condition is also combined with genuine and emotional questions and concerns. Our doctors will take the time to discuss these matters with you. We do not set limits on the number of concerns that a patient can raise at each consultation e.g., by asking the patient to come back for another consultation to deal with issues beyond the first one mentioned.
When the presenting problem is routine like a cough or a cold or a medical certificate, our doctors will conclude the consultation quickly.
Longer appointments:
If you require a longer appointment please let our staff know. You should also advise staff if more than one member of your family requires to be seen so that an appointment can be made for each of them. On your first consult with our Practice we will often prefer a longer appointment so we can get to know you and your medical history.
Repeat Prescriptions:
An appointment must be made for all repeat prescriptions. No phone prescriptions will be given. Our doctors strive to maintain a close relationship to their patients and this can not be achieved with out seeing patients regularly.
Emergencies:
We will always triage patients needing emergency treatment.
If you believe that you or your child needs urgent medical care please advice reception, or out of hours dial 000. Our receptionist will then advise a nurse or doctor who will assess the situation. The nurse or doctor may arrange for you to come to the surgery at once to be seen by a doctor or, may advise you to go straight to hospital or dial 000. You may decide after discussion with our staff that the matter does not require urgent treatment and a later appointment can be scheduled for that day.
Email requests for medical advice:
Our Medical Practice does not accept email requests for medical advice. Patients wanting medical advice must obtain an appointment to see a doctor in our practice. Our receptionists will happily help you to book an appointment in person at our practice or by calling 02 6227 5559.
Follow-ups:
Our doctors set aside a number of consultation periods each day for follow up of patient's test results, discussion with specialists and other health professionals about more in depth cases, arrangements on behalf of patients with hospitals, community organisations and government authorities. Our doctors will always contact you as soon as possible if an urgent result has been returned to us.
Billing:
Murrumbateman Pharmacy & Medical is a Mixed Billing Practice. Consultations are billed according to the individual doctors fee schedule (by providing a valid medicare card), however, in certain situations where certain services are either not covered by Medicare Benefits Scheme or the patient might not be eligible for the service we may need to charge a private fee which can be either paid at the time of the appointment or paid within 30 days of receiving the invoice. Patients under 16 years old or patients with a concession or health care card are generally bulk billed. If you can not afford or want to be bulk billed for a particular reason please speak directly with the doctor regarding.
Cancellation fee:
A cancellation fee of $40 may be charged for appointments not kept, unless 4 hours prior notice has been given. This is to ensure our doctors can see those patients who need the appointments.
Workers Compensation:
Our Practice is happy to handle all workers compensation claims cases without any out of pocket expenses. Please speak to our friendly receptionists and let them know at the time of booking that it will be a workers compensation case.
Management of Health Information:
Our Practice considers all your health information as confidential and will not disclose to anyone other than yourself. All our staff (both Pharmacy and medical) sign confidentiality agreements and will never discuss your information with anyone other than yourself. If you would like us to release your health information to a third party, we require you to provide this in writing so we have a record of all information shared with the concerned personnel. Please ask our receptionist for a form for transfer of records from a third party to us.
Pathology and other results:
Our doctors endeavor to check all your pathology results on a regular basis each morning. While in most cases we inform the patient about their results in some cases your doctor might not consider the need to inform you about the results if there is no abnormal results. We do endeavor to report back to you with your results within 24 hours of receiving them. However, we do encourage you to call us back and find out about your results. It would be encouraged to book an appointment with your doctor to discuss these results and your current situation.
Our doctors are very capable and compassionate health professionals. We thrive on providing the best care possible to our patients.
Consultations:
Consultations are by appointment with the patient’s regular doctor. We see the development of continuing doctor and patient relationships as an essential part of effective positive treatment. If the patient’s regular doctor is not available within the time desired our receptionist will offer the patient an appointment with an alternate doctor who may be available.
Our doctors strive to give patients as much time as they need. Often the presenting medical condition is also combined with genuine and emotional questions and concerns. Our doctors will take the time to discuss these matters with you. We do not set limits on the number of concerns that a patient can raise at each consultation e.g., by asking the patient to come back for another consultation to deal with issues beyond the first one mentioned.
When the presenting problem is routine like a cough or a cold or a medical certificate, our doctors will conclude the consultation quickly.
Longer appointments:
If you require a longer appointment please let our staff know. You should also advise staff if more than one member of your family requires to be seen so that an appointment can be made for each of them. On your first consult with our Practice we will often prefer a longer appointment so we can get to know you and your medical history.
Repeat Prescriptions:
An appointment must be made for all repeat prescriptions. No phone prescriptions will be given. Our doctors strive to maintain a close relationship to their patients and this can not be achieved with out seeing patients regularly.
Emergencies:
We will always triage patients needing emergency treatment.
If you believe that you or your child needs urgent medical care please advice reception, or out of hours dial 000. Our receptionist will then advise a nurse or doctor who will assess the situation. The nurse or doctor may arrange for you to come to the surgery at once to be seen by a doctor or, may advise you to go straight to hospital or dial 000. You may decide after discussion with our staff that the matter does not require urgent treatment and a later appointment can be scheduled for that day.
Email requests for medical advice:
Our Medical Practice does not accept email requests for medical advice. Patients wanting medical advice must obtain an appointment to see a doctor in our practice. Our receptionists will happily help you to book an appointment in person at our practice or by calling 02 6227 5559.
Follow-ups:
Our doctors set aside a number of consultation periods each day for follow up of patient's test results, discussion with specialists and other health professionals about more in depth cases, arrangements on behalf of patients with hospitals, community organisations and government authorities. Our doctors will always contact you as soon as possible if an urgent result has been returned to us.
Billing:
Murrumbateman Pharmacy & Medical is a Mixed Billing Practice. Consultations are billed according to the individual doctors fee schedule (by providing a valid medicare card), however, in certain situations where certain services are either not covered by Medicare Benefits Scheme or the patient might not be eligible for the service we may need to charge a private fee which can be either paid at the time of the appointment or paid within 30 days of receiving the invoice. Patients under 16 years old or patients with a concession or health care card are generally bulk billed. If you can not afford or want to be bulk billed for a particular reason please speak directly with the doctor regarding.
Cancellation fee:
A cancellation fee of $40 may be charged for appointments not kept, unless 4 hours prior notice has been given. This is to ensure our doctors can see those patients who need the appointments.
Workers Compensation:
Our Practice is happy to handle all workers compensation claims cases without any out of pocket expenses. Please speak to our friendly receptionists and let them know at the time of booking that it will be a workers compensation case.
Management of Health Information:
Our Practice considers all your health information as confidential and will not disclose to anyone other than yourself. All our staff (both Pharmacy and medical) sign confidentiality agreements and will never discuss your information with anyone other than yourself. If you would like us to release your health information to a third party, we require you to provide this in writing so we have a record of all information shared with the concerned personnel. Please ask our receptionist for a form for transfer of records from a third party to us.
Pathology and other results:
Our doctors endeavor to check all your pathology results on a regular basis each morning. While in most cases we inform the patient about their results in some cases your doctor might not consider the need to inform you about the results if there is no abnormal results. We do endeavor to report back to you with your results within 24 hours of receiving them. However, we do encourage you to call us back and find out about your results. It would be encouraged to book an appointment with your doctor to discuss these results and your current situation.
